Frequently asked Questions
What sizes does Kymyka have in its range?
Sizes 34 to 42 are available at Kymyka. There are also in-between buddies. This offer differs per make and model.
Are the shoes big or small to size?
This differs per brand and model. We are happy to share our experience per product with you.
In which price category do the shoes fall?
The shoes we sell start at around 400 euros. This can amount to 2500 euros. This price is based on handmade production within Europe. When the soles and heels are well maintained, these products can easily prove their service for years.
Can sold out items be reordered?
During the season itself we can rarely order additional shoes, this is because the products are specially produced for us, they are ordered six months before they appear in the store. Sometimes it is possible to reorder products for the following season. You can reserve these with us in advance.
Can purchased items be exchanged?
Our return policy allows purchased goods to be exchanged or returned. Your product can be returned within 7 days after delivery.
Prior to your return please sent us an email to email@example.com and specify the exact reason for sending back your purchase. You will receive a confirmation when the return has been approved. In case of exchange please specify the exact size/color requested.
Shoes, Bags or Accessories should be unworn, undamaged and sent back in the original packing.
As soon as the return has been processed. The Client will receive a store credit which will remain valid indefinitely. There will not be a refund.
We can in some cases deviate from the 7 days return policy. Especially during the holidays or birthday presents.
Please let us know if your order is for a special occasion.
All shipping costs related to return or exchanged products are for the client.